Item: BeyondTrust Remote Support
Rating: 8
Author: Andrew Breyen

Use Cases and Deployment Scope

Bomgar is used to remote different users across oour two campuses. It makes it easy to contact a user, ask for their machine asset tag, and quickly and securely remote into their PC. Because we are able to have this be a solution we can deploy across campus, it works very well.

Pros and Cons

Security and user confirmation for accepting screen share
Char and sharing files
Latency is next to none

Refresh button gone in latest update
Make it easier to remove the sidebar completely
Integration with more of our tools

Return on Investment

Ease of use with users
Ease of training IT Staff
Ease of deployment across two campuses

Alternatives Considered

Ease of use, we are able to use Bomgar hand in hand with Ghost Solutions Suite to remotely access any computer that has the client on it. All the user has to do is click allow, and the session will be connected with the rep from IT effortlessly, and within less than 5 seconds.

Other Software Used

Symantec Ghost Solution Suite, Microsoft Office 365, Jamf Pro

Likelihood to Recommend

It is very helpful for deployment across our two campuses. We can remote from CSB campus to SJU campus and even remote to users off campus, and overseas, so long as they have reliable internet access. Because we can do this so quickly and easily, the user sees little struggle when they need to initiate a remote session. They simply provide the IT Staff with the 5 digit asset tag and we can look it up.

Ease of use

Software Version

Overall Satisfaction with Bomgar Remote Support Software