****Great application for remote help for all types of users****
Anonymous | TrustRadius Reviewer
November 26, 2018

****Great application for remote help for all types of users****

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Standard Licensing

Overall Satisfaction with Bomgar Remote Support Software

The main business problems we are solving is that of being able to more reliably remote to customer's computers.
We use Bomgar so that we can see the end user's machine and essentially do the work ourselves if needed versus trying to have the end user do the work.
  • You can use it to screen share on multiple platforms.
  • The amount of information that you can collect from a customer's computer without even screen sharing is immense.
  • Sometimes it takes multiple steps to get approved to fully control the user's computer. This is probably because of their security settings but it's annoying.
  • Auto Times out after inactivity if there are no sessions in progress.
  • The best features for remote support is the "directory" listing of all your computers that have the jump client loaded (online and offline computers).
  • You can support people on personal computers via the web interface portal without the need for the agent software to be pre-installed.
  • Bomgar allows other programs to run in the background while also running the program itself.
I can send a link via email to anyone worldwide to access their machine, company or privately owned - This capability is very limited to other support software in the market.
I would recommend this program if you are looking for an easy to use remote support system that will allow outside employees or staff to remotely access in-office computers. This is particularly helpful for an IT service desk.

BeyondTrust Remote Support (Legacy) Feature Ratings

Screen sharing
8
File transfer
8
Instant message
5
Secure remote access with Smart Card authentication
7
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Session record
5
Annotations
5
Monitoring and Alerts
7
Multi-platform remote control
7