Bonita BPM as a versatile tool for process management and software systems interfacing
March 28, 2016
Bonita BPM as a versatile tool for process management and software systems interfacing
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bonita BPM
Bonita BPM is mainly used in our organisation to synchronise data between two database systems (SFDC and Clearquest) based on decision workflows for bug resolution tracking.
- Make interfaces between two system easy to modelise and to maintain in the long run.
- Avoid customised development or specific webservice interfacing to exchange data between systems following a workflow.
- Give the needed flexibility and ease of maintenance to automate internal activity processes in a versatile and agile way.
- Stability of the solution was a real issue in a first stage, latest release software is now much more reliable
- Modelisation and maintenance still need a significant initial investment in knowledge aquisition where end users or managers remains dependant from IT department
- BPM is still highly IT oriented from my point of view where needs are on end-users or enterprise core activities, continue to improve marketing target towards non-IT users may give a better adoption by mid-size companies
- BPM has been purchased when it has been demonstrated that one process lack of efficiency was costing around 80k€ per year to the company in manual administrative tasks
- The use of a BPM to synchronise some common fields between two database has improve velocity and reliability of customer support communication on our bug tracking system.