Bonita BPM as a versatile tool for process management and software systems interfacing
March 28, 2016

Bonita BPM as a versatile tool for process management and software systems interfacing

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bonita BPM

Bonita BPM is mainly used in our organisation to synchronise data between two database systems (SFDC and Clearquest) based on decision workflows for bug resolution tracking.

Pros

  • Make interfaces between two system easy to modelise and to maintain in the long run.
  • Avoid customised development or specific webservice interfacing to exchange data between systems following a workflow.
  • Give the needed flexibility and ease of maintenance to automate internal activity processes in a versatile and agile way.

Cons

  • Stability of the solution was a real issue in a first stage, latest release software is now much more reliable
  • Modelisation and maintenance still need a significant initial investment in knowledge aquisition where end users or managers remains dependant from IT department
  • BPM is still highly IT oriented from my point of view where needs are on end-users or enterprise core activities, continue to improve marketing target towards non-IT users may give a better adoption by mid-size companies
  • BPM has been purchased when it has been demonstrated that one process lack of efficiency was costing around 80k€ per year to the company in manual administrative tasks
  • The use of a BPM to synchronise some common fields between two database has improve velocity and reliability of customer support communication on our bug tracking system.
HR workflows look to be an easy target for Bonita to automate - for example, new arrival or departure of employees in a company. Approval and escalations can also be a good business case, where specific industry-oriented applications can be eased by Bonita such as Media asset management in Digita TV production environment.

Bonita Platform Feature Ratings

5.0
Process designer
5
Process simulation
Not Rated
Business rules engine
Not Rated
SOA support
Not Rated
Process player
Not Rated
Support for modeling languages
Not Rated
Form builder
Not Rated
Model execution
Not Rated
Not Rated
Social collaboration tools
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
7.0
Content management
7

Comments

  • Pablo Gómez de Castro | TrustRadius Reviewer
    Pablo Gómez de Castro
    commented 8 years ago
    Hi, Thank you for the review of Bonita BPM. We are happy to see you have been able to automate your processes with our tool. In your words, “Give the needed flexibility and ease of maintenance to automate internal activity processes in a versatile and agile way.” You have achieved our maximum goal with Bonita BPM, built a versatile application to automate your process easy to maintain. As you mention on your review, BPM solutions have two kind of users, in a first phase of the project the IT department and secondly the final users. Bonita BPM tries to meet both needs from the IT and the business areas, that's why we work to facilitate the technical development so they can address all the needs from the final users. We also work on a continuous evolution so we are glad that a later version was able to solve their stability problems. We would like to know however, if you got help from our support or services team and if it was helpful. Your input matters to us. We would love to have more details of your experience with Bonita BPM and maybe work together on a use case or if you are interested in talking with us about any other topic, or need any advice, you can contact us at customer.success@bonitasoft.com Pablo Gómez, Customer Success - Bonitasoft

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