TrustRadius
IBM ClearQuest is an application development and production system, for change and defect tracking.IBM ClearQuest: The best answer for your Quest on Change Management.IBM ClearQuest was a client provided software for our project as per the agreements. It was used in several other projects too on the client side but not across the whole organization. The decision to use IBM Clear Quest was done by the client project heads considering various parameters like budget, project size, and our input on the best software in the market for managing workflow through our past experience with the products. The main business problem that it handled was managing workflow, creating and assigning service/task requests, logging bugs, defect tracking and monitoring, and automatically mailing the assignee and the assigner, a snapshot of the request status whenever an update happens.,Effective change management, workflow management. Bug tracking. Integrates with the IBM versioning tool for version management. Integrates with IBM rational testcase for achieving an overall test management. Creating reports on the task status for managing deadlines and deliverables.,Does not provide complete test management like HP QC. Although it can be easily integrated with IBM's rational test case manager and versioning tools. UI look and feel is good but can be improved in terms of usability.,8,Positive: Quality product that adheres industry best practices for a considerably cheaper cost. Negative: Maintenance of more than one tool for overall project management.,,HP Quality Center, SAP Business Objects, SAP Crystal Reports, Team Foundation Server, Toad for Oracle, SQL DeveloperGreat ToolIBM ClearQuest plays vital role in my previous organization. It is used throughout the IT section of the organization. We used ClearQuest for capturing signatures of the project team on various documentation required during the project lifecycle. Also change requests and defect management was mainly handled through ClearQuest tool only. I would say ClearQuest is one of the strongest tools in our organization.,We can create a project in this document and attach all the documentation to get signatures from various team members. This is really helpful for tracking purposes. We can create a Project Change Request and get it approved. We can log defects of documents and get it resolved from the document owner.,If you use theweb version, then it's really not good idea to use for sending emails through the tool, as it won't give you the chance to format your email, or modify the receivers list. Most of the times people try to sign the WPI record instead of acknowledge it. So the error message should explain to them why they can not sign. People simply gets confused.,10,My previous org was using this tool for Quality assurance purposes. In the process of projects, this tool was playing a very important role.,MS SharePoint,WebEx Meetings,,3,To track signatures of the documents. To track change requests. To log defects. To track ptoject team role wise.,It was mainly used in process tracking the project. We used this tool to maintain CMMI level.,There should be some automation to send emails to pending approves.,10,No,Product Features Product Usability Product Reputation Prior Experience with the Product,No,Implemented in-house,Change management was minimal,Not as such i am aware of I was not directly involved in implementation.,10,Self-taught,No, as this tool has so many things to learn.,10,I do not have it out side my org.,Yes - we have customized the interface extensively,Yes - we have added extensive custom code,Changed code according to process, capability patterns.,Yes,10,No,Getting WPI acknowledged. Add defects. Get wpr and change requests approved.,Add resources to the role list.,Yes, but I don't use it,10IBM Rational ClearQuest is the "Clear" choice for custom methodologies!IBM Rational ClearQuest is the tool we use for the software development life cycle workflow for the legacy products at our organization. We are tracking features, issues and bugs while integrated with source control via a connection to IBM Rational ClearCase. ClearQuest is used across the enterprise, but the latest release of our flagship product utilizes Team Foundation Server for application life cycle management. IBM Rational ClearQuest is a competent issue tracking tool for our organization. ClearQuest users are able to manage their workflow effectively to assure releases are on time. We are in a highly regulated industry and ClearQuest records track and document all phases of the life cycle providing valuable and detailed information during audits.,IBM Rational ClearQuest records and workflow are highly customizable. As a result, ClearQuest implementations can be tailored to any organization's methodologies. IBM Rational ClearQuest Integration with IBM Rational ClearCase provides traceability between work records and source code changes, expanding the SDLC scope of the toolset.,Greater and more complex customization requires more administration. Prepare to devote full time resources to maintaining and administering IBM Rational ClearQuest. The greater the customizations and if integrated with ClearCase, the more maintenance will be required. At my previous company, our organization's contract with IBM lapsed and they didn't offer "a-la-carte" support. We couldn't obtain support even though we were willing to pay for it.,7,IBM Rational ClearQuest has provided a workflow that works without unique software methodology. As a result we deliver complete software products to our clients in a 6 to 8 week development time frame. As a result of our highly customized implementation, we have 8 resources supporting IBM Rational ClearQuest. Three of the resources are full time configuration management staff that administer and support the tool set and the other 5 are from the testing group that handle ClearQuest user support issues in addition to their testing duties.,Team Foundation Server,Team Foundation Server, IBM Rational ClearCase, Snagit
Unspecified
IBM ClearQuest
11 Ratings
Score 6.2 out of 101
TRScore

IBM ClearQuest Reviews

IBM ClearQuest
11 Ratings
Score 6.2 out of 101
Show Filters 
Hide Filters 
Filter 11 vetted IBM ClearQuest reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-3 of 3)
  Vendors can't alter or remove reviews. Here's why.
Charanya Rajagopalan profile photo
August 22, 2016

Review: "IBM ClearQuest: The best answer for your Quest on Change Management."

Score 8 out of 10
Vetted Review
Verified User
Review Source
IBM ClearQuest was a client provided software for our project as per the agreements. It was used in several other projects too on the client side but not across the whole organization. The decision to use IBM Clear Quest was done by the client project heads considering various parameters like budget, project size, and our input on the best software in the market for managing workflow through our past experience with the products.

The main business problem that it handled was managing workflow, creating and assigning service/task requests, logging bugs, defect tracking and monitoring, and automatically mailing the assignee and the assigner, a snapshot of the request status whenever an update happens.
  • Effective change management, workflow management.
  • Bug tracking.
  • Integrates with the IBM versioning tool for version management.
  • Integrates with IBM rational testcase for achieving an overall test management.
  • Creating reports on the task status for managing deadlines and deliverables.
  • Does not provide complete test management like HP QC. Although it can be easily integrated with IBM's rational test case manager and versioning tools.
  • UI look and feel is good but can be improved in terms of usability.
Well Suited:
  • Best suited for handling change management.
  • Workflow management. Creating and assigning change requests for a particular product/service/business area and managing their workflows.
  • Also handles bug tracking.
Less Suited:
  • It is less appropriate for handling test management on a whole unlike HP Quality Center (HP QC) which is really useful for the testers in our project to integrate their test cases, automation test scripts and linking them with the bugs in a single tool/interface and hence not having to maintain tow different tools for tracking incidents and writing their tests.
Read Charanya Rajagopalan's full review
Sai Musale profile photo
April 30, 2016

IBM ClearQuest Review: "Great Tool"

Score 10 out of 10
Vetted Review
Verified User
Review Source
IBM ClearQuest plays vital role in my previous organization. It is used throughout the IT section of the organization. We used ClearQuest for capturing signatures of the project team on various documentation required during the project lifecycle. Also change requests and defect management was mainly handled through ClearQuest tool only. I would say ClearQuest is one of the strongest tools in our organization.
  • We can create a project in this document and attach all the documentation to get signatures from various team members. This is really helpful for tracking purposes.
  • We can create a Project Change Request and get it approved.
  • We can log defects of documents and get it resolved from the document owner.
  • If you use theweb version, then it's really not good idea to use for sending emails through the tool, as it won't give you the chance to format your email, or modify the receivers list.
  • Most of the times people try to sign the WPI record instead of acknowledge it. So the error message should explain to them why they can not sign. People simply gets confused.
To capture signatures for any document, IBM ClearQuest is a best tool.
Read Sai Musale's full review
No photo available
March 04, 2016

IBM ClearQuest Review: "IBM Rational ClearQuest is the "Clear" choice for custom methodologies!"

Score 7 out of 10
Vetted Review
Verified User
Review Source
IBM Rational ClearQuest is the tool we use for the software development life cycle workflow for the legacy products at our organization. We are tracking features, issues and bugs while integrated with source control via a connection to IBM Rational ClearCase. ClearQuest is used across the enterprise, but the latest release of our flagship product utilizes Team Foundation Server for application life cycle management.

IBM Rational ClearQuest is a competent issue tracking tool for our organization. ClearQuest users are able to manage their workflow effectively to assure releases are on time. We are in a highly regulated industry and ClearQuest records track and document all phases of the life cycle providing valuable and detailed information during audits.
  • IBM Rational ClearQuest records and workflow are highly customizable. As a result, ClearQuest implementations can be tailored to any organization's methodologies.
  • IBM Rational ClearQuest Integration with IBM Rational ClearCase provides traceability between work records and source code changes, expanding the SDLC scope of the toolset.
  • Greater and more complex customization requires more administration. Prepare to devote full time resources to maintaining and administering IBM Rational ClearQuest. The greater the customizations and if integrated with ClearCase, the more maintenance will be required.
  • At my previous company, our organization's contract with IBM lapsed and they didn't offer "a-la-carte" support. We couldn't obtain support even though we were willing to pay for it.
IBM Rational ClearQuest is best suited for organizations using Rational ClearCase for source control, due to the out of the box integration. ClearQuest is also best suited for organizations that have custom software development methodologies and need to tailor the tool's workflow to the organization's methodology. As long as the company has a support contract with IBM Rational, IBM will support fully customized ClearQuest implementations. Companies that are using non-IBM source control solutions may want to see if there are workflow tools that integrate with their source control out of the box before looking into IBM Rational ClearQuest.
Read this authenticated review

About IBM ClearQuest

IBM ClearQuest is an application development and production system, for change and defect tracking.

IBM ClearQuest Technical Details

Operating Systems: Unspecified
Mobile Application:No