March 15, 2016


John Dumelow | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

They don't bother to fix most of the problems that I have complained about
Brightpearl is used as a customer relationship manager. It is linked to our Magento website and to our email. We had intended to also use it for accounting but this proved impractical. We do, however, use it for generating quotes and invoices.
  • Unfortunately, Brightpearl does nothing well for our organisation. It has been a big disappointment.
  • Integration with email is poor. For the last two weeks no emails have been saved to Brightpearl due to a fault which they have yet to fix. Also, it used to be possible to see details of our customers (transactions etc.) on the right hand side of our Gmail using a package called Rapportive. However, this stopped working some time ago and Brightpearl don't seem to be bothered to develop an alternative. Also, Brighpearl smart forms (used on our website) do not work with Yahoo.com email addresses. I have complained about all these issues on a number of occasions but they show no interest to fix them.
  • The accounting package is too complicated for laymen like ourselves to use. It may well be OK for experienced accountants.
  • Integration with Magento (which was advocated by Brightpearl) is poor with limited functionality.
For us it has been a huge disappointment. When we first started to use it it was ok, but they keep making it worse.