BP will grow your business!
March 15, 2016

BP will grow your business!

Will Thompson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

I implemented this system for our company and it was great to have someone as a point of contact for all our problems/questions that came up. The only down side was the time zone and having to wait a whole day to get questions/problems answered or to be worked on.
The support is pretty good. We had a point of contact but that person is never the one to answer our questions/concerns/problems. This isn't a big deal but if there is a POC then they should be involved.
Brightpearl is being used across the board for our company. We use it as a marketing tool, sales/purchase orders, and inventory control. The biggest items Brightpearl brought to the table for us was the marketing by keeping track of items or certain areas that are of interest for us. As well we needed better inventory control and the FIFO philosophy is exactly what we needed to move product and reorder product before we're actually out of stock.
  • We're able to tag companies or sales orders for campaigns we run. This helps a great deal because then we can go back and grab just those tags and follow-up accurately and in a timely manner with those clients.
  • We're able to keep a running record of items that are selling out of our inventory. So we can see trends and order product in advance to help through the surges.
  • The ease of use for the sales team is amazing. The team can enter orders quickly and efficiently, which then can be processed by our warehouse in a quicker manner.
  • The ability to pay all bills would help out a great deal. We want to be able to really see our profits and to do that you need all expenses to be seen.
  • A better way of showing packing lists. Right now there is only one packing list. It'd be great if the packers could decide what items are in each box being sent out and then custom packing lists printed out for each package. This way customers know exactly what is in each box.
  • Being able to have decimals on products would be huge. We sell by the square foot or parts of a square foot. 2 decimal points would help us to keep a better inventory count.
  • Faster lead conversion. We're able to get all/most orders out same day with this system.
  • Employee efficiency has gone up tenfold. Sales/client service teams are able to find customers quickly in the system and add new customers very quickly.
  • The ability to work with Magento. Our on-line orders move seamlessly through Brightpearl.
Brightpearl vs. Fishbowl is like day vs. night. Brightpearl is always adding new features. Features that help us more and more. The problem with Fishbowl was they never really came up with new ways of helping "us", the customer. I use Brightpearl development all the time to see what Brightpearl is working on and if I can give my two cents. It's great to have a company that is actually listening to the client and gearing Brightpearl towards those issues.
Anyone using an inventory management system would benefit from Brightpearl.