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Brightpearl review
March 16, 2016

Brightpearl review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

I had to write our own user manuals for staff so that we could train people on how to use the system. At the time we started with Brightpearl (5 years ago), there was very limited training available.
The customer support is always very quick to reply.
We use Brightpearl as our accounting software and to track all our transactions. Every staff member uses the system to enter the purchases and invoices for the tours they are running.
  • The main reason we chose Brightpearl was that it was a British company (and therefore set up for VAT etc).
  • We also chose Brightpearl because of the ability to group transactions under "projects". This enables us to track the profitability of each tour that we run, as a separate entity. This is vital for us.
  • We get the sense that Brightpearl is becoming "too American". One of the reasons we chose it was that it was a British company. Even the "bribe" to complete this survey is an Amazon voucher in USD.... That just makes the point, really.
  • The lack of proper multi-currency function has been a problem for us from the start. Apparently this is coming...we're not holding our breath.
  • It has enabled to us to avoid using a bookkeeper. Each staff member is able to update transactions as they do them. This is invaluable to us to keep track of our very complicated projects.
  • Using Brightpearl enables us to very accurately run predictions of our year end figures throughout the year.
Xero is a very similar system. However, Brightpearl has the ability to have "projects" and link transactions to those (which Xero doesn't) and this is absolutely vital in terms of how we run and manage our business.
It is a good general package for any company.