Overall Satisfaction with Brightpearl
- Very low for implementation
- Effective enough for simple questions
- Too often issues are passed to developers for resolution
Brightpearl is used for SOP and accounting with hooks into a SPREE web shop. We sell bundles of products to customers in the building control space. We have complex orders that require us to produce quotes and pro forma invoices for customers. Materials are mostly imported in other currencies and sold in the base currency.
We have 3 instances of Brightpearl (UK, New Zealand and Australia). We began using Brightpearl in the UK approximately 3 years ago and in New Zealand 4/2016 and Australia 7/2016. It has been a very painful experience implementing Brightpearl across the group and it has become clear that Brightpearl is not an internationalized product despite what was promised at the point we were choosing which system to use as an alternative to Sage.
- SOP process is pretty easy
- Adding and updating products is pretty easy
- Producing quotations and converting those to POs is easy
- Accounting - Foreign currency transaction handling for suppliers is ridiculous. I end up back in Excel and then make changes to journals. For an automated system this is frankly very very poor.
- Accounting - no ability for live bank feeds or payroll make Brightpearl a very manual accounting system. Recommend that you reference Xero for best in class and aim for that as the benchmark rather than QuickBooks which is also poor generation if purchasing requirements does not consider the SoH and allocated and on order correctly. It also does not consider the low stock report when generating purchase quantity requests.
- We are bombarded with requests to review Brightpearl support. I regularly respond but have no feedback, so, can't see the point.
- Overall do not feel like a valued customer by the 'success team'.