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BrightPearl changed our business so much so that we now talk about "pre-BrightPearl" and "post-BrightPearl"
October 04, 2016

BrightPearl changed our business so much so that we now talk about "pre-BrightPearl" and "post-BrightPearl"

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

Helpful responses and quick to tackle problems. The only issue is that we're not always given clear instruction on how to solve future issues ourselves (without having to refer back to the BrightPearl team!).
We originally used BrightPearl to monitor stock and track inventory across our retail business. As both a direct to consumer retailer and a wholesaler, it's vital to be able to quickly move stock across different channels and accurately track the contents of many different warehouses across the country. However since our initial purchase we've come to rely on BrightPearl for so much more - from sales and reporting to invoicing and customers services. It has completely changed our business - so much so that we now talk about "pre-BrightPearl" and "post-BrightPearl"!
  • Integration with wide variety of ecommerce platforms, including Shopify
  • Reporting with many different filters and parameters to measure all aspects of the business
  • Immediate, easy to access stock inventory - showing what's on hand, allocated and incoming instantly
  • Occasional glitches with syncing new SKUs between Shopify and BrightPearl
  • Not easy to undo human errors - e.g.: where something has been allocated, it can't be unallocated but the original PO has to be unpicked
  • Significantly decreased delay on fulfilling online customer orders
  • Helped us accurately monitor the value of our inventory for sales and forecasting
Any retailer will benefit enormously from using BrightPearl, but particularly where you have multiple warehouses or channels to monitor.