Great solution for hybrid officing
January 07, 2022

Great solution for hybrid officing

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

Broadvoice has been a great VOIP solution for allowing us to serve our members seamlessly in a hybrid environment between in-office and remote working with the entirety of our staff.

Pros

  • Remote office solution
  • Voice to text messaging
  • Customer support

Cons

  • Administrative software interface
  • B-hive communicator directory limitations
  • Answering interface glitches with computer
  • Integration with mobile phones
  • Multiple ways to answer calls
  • Positive effect on availability to members
  • Easier to separate business versus personal calls

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice | GoContact go as expected?

No

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice allowed us to pivot to a hybrid officing environment with no lack of accessibility to our members.

Comments

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