Broadvoice for dummies like me

We use Broadvoice & B-hive for two businesses. Pediatric Offices at Willow Bend uses Broadvoice for all of our phone communications which includes patients' incoming & outgoing calls, voicemails, intercom, faxes, etc. For Wellness at the Spa, we use B-hive for all our incoming calls and messages for our clients. It’s used more on the weekend for anyone attempting to make a last-second appointment on that particular day. The problems that we had at certain points were changing names and re-setting extension numbers, cycling the phones, making sure their TCP settings were correct, and making sure incoming calls were set to the correct user so we wouldn’t miss patient calls. With Wellness we used Broadvoice to make sure the phones were turned over and set to the employee on call for weekend calls from potential or current clients. If the call was missed, we used B-hive for our voicemail needs. Voicemails are also sent as alerts to us via email so we know there are missed calls.