Broadvoice for dummies like me
January 20, 2022

Broadvoice for dummies like me

Jason Logan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator
  • b-hive for Salesforce

Overall Satisfaction with Broadvoice

We use Broadvoice & B-hive for two businesses. Pediatric Offices at Willow Bend uses Broadvoice for all of our phone communications which includes patients' incoming & outgoing calls, voicemails, intercom, faxes, etc. For Wellness at the Spa, we use B-hive for all our incoming calls and messages for our clients. It’s used more on the weekend for anyone attempting to make a last-second appointment on that particular day. The problems that we had at certain points were changing names and re-setting extension numbers, cycling the phones, making sure their TCP settings were correct, and making sure incoming calls were set to the correct user so we wouldn’t miss patient calls. With Wellness we used Broadvoice to make sure the phones were turned over and set to the employee on call for weekend calls from potential or current clients. If the call was missed, we used B-hive for our voicemail needs. Voicemails are also sent as alerts to us via email so we know there are missed calls.
  • Incoming calls
  • Faxes
  • Voicemail
  • Email alerts
  • Make it easier to set up employees up on the B-hive app
  • Make it easier to receive calls on the B-hive app
  • Make it easier to make calls on the B-hive app
  • Incoming & Outgoing calls
  • Faxes
  • Email notifications
  • Negative - There was a time we were missing voicemails from B-hive which was a huge problem for us.
  • Positive - Calls in-house are always spectacular. No dropped calls or faxes. Great for business.
  • Negative - Not always the most user-friendly for those who are not IT knowledgeable.
  • AT&T Business, MINDBODY and Spectrum Business (part of Charter Communications)
I think Broadvoice is convenient because we have used it for so long. I have not really explored in depth what the differences are besides price points.

Do you think Broadvoice delivers good value for the price?


Are you happy with Broadvoice's feature set?


Did Broadvoice live up to sales and marketing promises?


Did implementation of Broadvoice go as expected?


Would you buy Broadvoice again?


It is fantastic for land line calls and faxes. I still think the B-hive app needs a lot of work. It is not very user friendly for someone who isn’t very technically savvy as far as figuring out IP addresses, subnet mask, routers and such.