Item: Broadvoice | GoContact
Rating: 9
Author: Nick Kraft

Overall Satisfaction with Broadvoice

Use Cases and Deployment Scope

Broadvoice is used as the primary phone, voicemail, and auto-attendant system for the company. We use the system to support multiple business units plus a tenant. The flexible auto-attendant allows us to direct calls to these units and react to changes quickly. We are also able to direct faxes to an analog multi-function copier and two analog phones. It is very easy to reassign phones to new employees and most support functions can be handled remotely.

Pros and Cons

Pros

System flexibility
Remote management
Support

Cons

Portal usability
Handling of moments of poor Internet
More intuitive phone interface for employee onboarding

Most Important Features

Auto-attendant
Sophisticated phones
Built-in voicemail
Flexibility

Return on Investment

Significant phone savings
Auto-attendant automation time savings

Key Insights

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Would you buy Broadvoice | GoContact again?

Yes

Likelihood to Recommend

I've installed and supported Broadvoice if clients with 4 to 15 phones. I'm sure it can handle many more. The system is very flexible both in software and hardware. My clients have made good use of cordless phones, wireless adapters for standard phones in tough locations, and analog adapters for faxes and analog lines. We did have issues with poor Internet quality during the pandemic where use patterns changed unexpectedly. These led to dropped calls and a lot of frustration. Overall, I highly recommend Broadvoice as a cost-effective way to put your phone system on the cloud and give your small company big company phones.

Comments

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Pleased with Broadvoice