Broadvoice, the provider that provides what it promises
September 14, 2022

Broadvoice, the provider that provides what it promises

David Josey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

As an IT professional I have found a need for an affordable and reliable VOIP company that I can recommend to my customers. Broadvoice has filled that role and has done a very good job with managing the customer's needs. We use their VOIP products which includes a vast array of options some of which are not even capable with an on premises PBX. Traditional PBX systems are limited in capabilities and can be very expensive with line costs every month. Broadvoice simplifies billing and cuts costs with monthly line charges as well, overall providing my customers reliable service at a more than fair price. With any service there can be issues and again Broadvoice has done a stellar job with support. The support staff is very knowledgeable and are easy to get a hold of if issues arise. They assign tickets and they are resolved in a timely manner. Installation of the system was done very professionally with a Broadvoice technician on hand working with my networking consulting team. Broadvoice has saved my customers money on telecommunication costs month after month and I will continue to recommend their company.
  • Installation services is done very professionally
  • Technical Support is easy to reach
  • Billing is simplified
  • Phones can be a little better quality
  • Pricing is a little higher than other providers
  • Cell phone integration
  • PC integration
  • The ability for your number to reach you no matter where you may be
  • Budgeted monthly expenses for telecommunication
  • Overall lower monthly costs

Do you think Broadvoice delivers good value for the price?


Are you happy with Broadvoice's feature set?


Did Broadvoice live up to sales and marketing promises?


Did implementation of Broadvoice go as expected?


Would you buy Broadvoice again?


Well suited for smaller companies from 1-75. Above 75 the benefits of a VOIP provider become questionable based on the monthly costs. At some point an on-premises PBX starts to become the least expensive option even if the options it provides are not as great as what a hosted VOIP system provides.