Broadvoice - a great option for small businesses with multiple locations
September 13, 2022

Broadvoice - a great option for small businesses with multiple locations

Nicholas (Nick) Anderson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We utilize Broadvoice as our VOIP service provider for both of our office locations in O'Fallon (MO) and Kansas City (KS). We switched to Broadvoice service to correct the spotty service that we experienced with our prior service provider. The scope of our use case includes all local, toll-free, and fax numbers that are used at our office locations and our internal phone network.

Pros

  • Smooth and easy implementation/changeover process from our old service provider
  • Knowledgable and extremely helpful staff on our implementation team
  • User/Admin web portals are great and offer us much more flexibility than we previously had
  • Excellent call quality and none of the service issues we had been experiencing are present
  • Quality of voice service
  • Self-managed network settings
  • Mobile application for remote working
  • Responsive and knowledgeable implementation/transition team
Our previous VOIP service providers were Avid Communications and Starion Technologies. Broadvoice to date has offered us the most flexible platform and allows us to self-manage nearly all aspects of our phone service without having to reach out to a customer support team. Broadvoice had an attractive price point for the level of service we receive and has been super-responsive in getting back to us with any issues/questions we have run into.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes


Based on our limited experience so far, I would recommend Broadvoice service to any colleague that has multiple office/business locations and wishes to have an easy/smooth transition process. Broadvoice is well suited for multiple site service and offers a robust mobile application that allows use of their service while traveling away from the office or working from home without the hassle of transporting our physical handsets. Broadvoice offers an easy-to-manage platform and gives mostly complete control over auto-attendant settings and holiday closures without needing to contact a Support team member.

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