Broadvoice Support Makes The Difference
December 13, 2022

Broadvoice Support Makes The Difference

Brian Flanagan, Assoc. AIA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

Our team of 12 started using Broadvoice this year to fulfill our VOIP needs within the office. The old phone system was hosted by our local cable provider and was severely lacking in features. One of our main goals was to find a way to receive calls and texts through our main office line while we are outside of the office on our cell phones, which Broadvoice handles perfectly. I would say the transition to VOIP was painless and the Broadvoice team was a pleasure to work with.
  • Easy to navigate web based portal
  • Incredible support team
  • Quality is great but the price is higher than some competitors
  • Web Portal
  • Decent virtual fax
  • Chat System
  • The intuitive phone system has streamlined our communication

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

If you are unfamiliar with VOIP and need assistance with setup, I feel that Broadvoice would be the best option. Our virtual office training was very personalized, and the Broadvoice associate was incredibly patient with us. I was also surprised by the level of care provided after we were set up and running. There were multiple follow ups to make sure we were running smoothly, and the associate continued to answer any lingering questions.

Broadvoice Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
10
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
10
Live chat
10
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10