Great Produce and Customer Service
January 30, 2023

Great Produce and Customer Service

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Broadvoice for Microsoft Teams

Overall Satisfaction with Broadvoice

We use Broadvoice with our new phone system and Love it! It has proven to be a Great Investment. I would recommend them and the services they provide. We haven't had any issues and their product is working as promised. We called a few times when we first started using the product to iron out some things on our side but they were very quick to respond and get it taken care of.

Pros

  • Service
  • Great Products
  • Responding to trouble calls

Cons

  • Better Speed
  • Internet
  • It has been a great upgrade for us and our phone system
We had another carrier but our system was slow after switching to Broadvoice our office is moving so much faster.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

We found it very useful with our new phone system.

Broadvoice | GoContact Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
10.0
High quality audio
10
High quality video
10
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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