Highly recommend Broadvoice as a phone service
January 30, 2023

Highly recommend Broadvoice as a phone service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

I have used Broadvoice in property management for years now and it is a fantastic system. Broadvoice is easy to use , has plenty of options and customer service is great. I would highly recommend them to anyone looking for phone services.
  • Allows me to take phone calls when I'm out of the office.
  • The hive app could use a little work.
  • Forwarding calls to me cell
  • It has had a positive return on investment
I have used Mango voice in the past and Broadvoice is far superior.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

It is well suited for business that need to be out and about while still taking phone calls.

Broadvoice Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
9
Voicemail Transcription
9
Mobile app for iOS
8
Mobile app for Android
8
High quality audio
10
High quality video
10
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
Desktop sharing
9
Live chat
9
User authentication
9
Participant roles & permissions
9
Centralized communications management
9
Team messaging
9
Team document sharing
9
Call and meeting analytics
9