Satisfied
March 14, 2023

Satisfied

Richard Snaith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Broadvoice for Microsoft Teams

Overall Satisfaction with Broadvoice

Broadvoice is used as our phone system. We have a few remote employees and it has been a very seamless process

Pros

  • Customer service
  • response time

Cons

  • Voice quality for computer hand sets.
  • Flexibility
  • Adapting to our needs
  • Our ability to answer calls remotely has greatly benefitted us
I have used other providers in this space and was really frustrated with their lack of attention to detail. Broadvoice has ver delivered

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

The one thing that sticks out to me is how Broadvoice handles our requests. Very responsive and accommodating

Broadvoice | GoContact Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
10.0
Answering rules
Not Rated
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
10
Voicemail Transcription
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated
5.0
High quality audio
5
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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