Central Communication
May 26, 2023

Central Communication

Samara Hernandez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

We discovered that information was not being shared across departments, and we had to contact the same employee multiple times for the same information. We required a central location from which we could all access those text messages. We have rotating assistants and interns on different days of the week, and bhive allows communication to flow and allows us to pick up where the previous person left off.

Pros

  • Mobile app for incoming calls and messages so that you're not tied to the desk at the office
  • Allows your main work number to have text messages as well
  • improves communication within the team

Cons

  • Many portals for different programs and it's difficult to find where to login if you do not have the portal bookmarked
  • It would be great if broadvoice was integrated with our applicant tracking system, Bullhorn so that we do not need to have a second provider to text from our platform.
  • Texting
  • mobile app
  • shared contacts
  • hold/pause
  • We are able to communicate with our employees directly and that has improved our time and attendance which then impacts our payroll in a positive manner
  • saves time by streamlining the communication between rotating staff
  • improved efficiency

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice has multiple options to suit each business's needs. Broadvoice has provided the flexibility we need for our office team, we are all able to receive the office phone calls to our mobile devices and pre determine if the caller is for a specific person. Of course, we could always enable extensions but we are trying to avoid another step for our clients. Broadvoice has allowed us to text from our business number which is a big deal for us in the staffing industry.

Broadvoice | GoContact Feature Ratings

7.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
7
7.4
Answering rules
7
Call recording
Not Rated
Call park
Not Rated
Call screening
8
Message alerts
7
Business SMS/External Messaging
7
Online Fax
Not Rated
Voicemail Transcription
8
9.0
Mobile app for iOS
9
Mobile app for Android
Not Rated
8.0
High quality audio
8
High quality video
Not Rated
Online Meetings / Events ()
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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