Excellent Option for SMBs
July 04, 2023

Excellent Option for SMBs

James Korris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Sip Trunking

Overall Satisfaction with Broadvoice

We have been using metered SIP trunks since the company opened in 2006. We had a recent unfavorable experience with a SIP trunk provider concerning account security and sought a replacement. Broadvoice competed impressively on price. The acoustical quality of the trunks, based on an informal survey of our users, is better than our previous vendor. Technical support has been extremely responsive and helpful; switching to Broadvoice required a few parameter adjustments in our PBX, but, with their support, issues were resolved very rapidly. Uptime, so far, has been 100%. I really cannot suggest any areas for improvement.

Pros

  • Pricing: the best we've seen.
  • Quality: better than our previous vendor.
  • Technical support: easily accessible and accurate.
  • Technical competence
  • High quality SIP trunks
  • Responsive, personalized interactions.
  • Cost savings for telephony.
  • Simplified product support.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice does not offer $0 base/100% metered SIP trunks. If that's a hard requirement, they cannot, based on my experience, support it.

Broadvoice | GoContact Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

More Reviews of Broadvoice | GoContact

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Broadvoice | GoContact Reviews
  4. User Review of Broadvoice | GoContact