Happy Customer
July 19, 2023

Happy Customer

Joe Sandoval | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

I use it to answer and route phone calls. It helped me remove my cell phone from websites and other areas to limit the amounts of calls coming as I transitioned from a startup/smaller sized business to a medium-small business.

Pros

  • Onboarding was awesome
  • The tool does exactly what they said it would do
  • Good value for the price

Cons

  • Would prefer to have an account manager vs. being dumped off to customer service/800 number
  • Phone
  • Answering Service
  • Routing calls
  • Positively impacted my ability to get larger ROI tasks completed by removing some of the noise.
  • The price vs. what you get is a good value

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

It's well suited for a small business and it appears, as we grow, there are many more applications that will help us navigate that growth.

Broadvoice | GoContact Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
9.8
Answering rules
10
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
10
Voicemail Transcription
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
10.0
High quality audio
10
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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