Broadvoice benefits our business
July 14, 2023

Broadvoice benefits our business

John Roberts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice for our company phone service. Their service works well for our business, allowing our sales staff to connect to the system while on the go with the mobile app and the call forwarding feature. The system also allows our employees to text clients through the app so they do not have to use their own cell numbers for texting, this is good for adhering to the FTC regulations and for customer's and employee's security.
  • System is reliable
  • Flexibility with setting up users
  • Support is responsive when we have any issues.
  • The mobile app works, but could use some improvements
  • Call mobility
  • Text from business line
  • Flexibility with setting users
  • Allowed our team to keep in better communication with our clients
  • Never miss a contact
  • Save money over alternative phone options

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Broadvoice is well suited for businesses that would benefit from employees having access to their office numbers remotely. Also, beneficial to have the texting feature attached to their business number for flexibility. Also, beneficial to have easy access to their voicemail.

Broadvoice Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
8
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
10
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
9
Live chat
Not Rated
User authentication
10
Participant roles & permissions
10
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated