Great Value
July 19, 2023

Great Value

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use it daily as our phone service and when we are out of the office to stay connected

Pros

  • Keeps the office connected while out of the office
  • Keeps our phone lines organized
  • Good value

Cons

  • In my opinion, The app is clunky
  • In my opinion, It is not easy to transfer from land lines to mobile devices
  • I have found I Cannot clear bulk emails
  • Taking calls out of the office
  • It is a good value and has made our office run more smoothly

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice helped us out during covid lockdown where we couldnt be in the office

Broadvoice | GoContact Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
10.0
Answering rules
10
Call recording
Not Rated
Call park
10
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
7.0
Mobile app for iOS
7
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Using Broadvoice

5 - Sales and operations
1 - Basic computer skills
  • Phones
  • Access office phones will out of the office
  • video calls
it has worked well for us

Evaluating Broadvoice and Competitors

Yes - Standard phone lines from ATT
  • Ease of Use
Would look more into the app features

Broadvoice Implementation

It was quick and easy
  • Third-party professional services
Computers Nationwide
Change management was minimal
  • none it was a smooth process

Broadvoice Training

Configuring Broadvoice

just right
use your vendor partner for support
No - we have not done any customization to the interface
No - we have not done any custom code

Broadvoice Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I accidentally deleted phone lines and they helped me get it back

Using Broadvoice

It is pretty to use if you can use general technology
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • making calls
  • parking calls
  • reassign profiles
  • transfering calls
Yes

Broadvoice Reliability

Integrating Broadvoice

Relationship with Broadvoice

Upgrading Broadvoice

Comments

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