Thank you Broadvoice
December 04, 2023

Thank you Broadvoice

Cynthia Farley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

We switched from our original VoIP provider to Broadvoice because of the lack of support from the old provider. Broadvoice has been great from sales to implementation and now as active users in supporting our business needs.

Pros

  • Implementation
  • Customer Service Responsiveness
  • Value for the money

Cons

  • Written documentation for administrators. The portal can be tricky to navigate.
  • Allows us to spend less time troubleshooting phone system and more time tending to priorities

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

I cannot imagine a setting where the service would not be value-added.

Broadvoice | GoContact Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
9.0
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
9
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10
9.0
High quality audio
9
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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