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Broadvoice Telecommunications Customer Service is Amazing
November 27, 2023

Broadvoice Telecommunications Customer Service is Amazing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice for our phone and fax service. We are able to communicate our clients via phone and send private and protected health information with fax capability. During Covid and any emergencies when the office cannot be open we use the b-hive in order to forward calls to our cell phones. This was extremely convenient during Covid.
  • Technical Support
  • Billing Support
  • Clarity of Calls
  • Dependability of service
  • Getting a hold of sales
  • Client outreach to review contracts
  • Explanation of service capabilities
  • It has allowed up to keep in touch with our clients.
  • Service is dependable which is needed with our clientele.
  • Service is a "set it and forget it" not requiring a lot of thought/maintenance.
We currently have Broadvoice and are looking to add services. In my experience, I had a horrid time getting a hold of anyone in sales to discuss our current plan, compare pricing, get new quotes, etc. I then reached out to Nextiva and had them quote me for essentially the same service, but with more capabilities then what we were currently using with BV. I reached out to Broadvoice billing support to see if they could get me in touch with sales and someone reached out in 2 business days. I spoke with them, explained what Nextiva offered, and our needs and they got back with me with a competitively priced quote. We decided to stay with Broadvoice as they have always had great customer support and continuity is always good!

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Broadvoice is definitely well suited for small businesses. We are a small firm who is growing and Broadvoice has been able to meet our telecommunication needs seemingly pretty easy. We've never had an issue with clarity of calls and any service disruption has been typically pretty brief. I would imagine that more rural areas where internet isn't as dependable would potentially not be the ideal place for Broadvoice.

Broadvoice Feature Ratings

8.0
Hosted PBX
8
10.0
Answering rules
10
Call recording
10
Call screening
10
Message alerts
10
8.0
Mobile app for iOS
8
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
8.5
User authentication
8
Participant roles & permissions
9
Unified Communications Platform and Collaboration ()
Not Rated

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