Item: Broadvoice | GoContact
Rating: 10
Author: Kevin Taylor

Overall Satisfaction with Broadvoice

Use Cases and Deployment Scope

We use Broadvoice as our main phone system. We had an issue with one of the lines. It was an unfortunate challenge because our system was working perfectly but another vendor inadvertently cut a line, and we lost service.

Pros and Cons

Pros

The service is consistent and effective
The customer service is beyond reproach. 10 out of 10.

Cons

The integration of the old dial up network should be better understood and more cohesive in the CRM system.

Return on Investment

Consistency is key to success. Our ROI is met when we have consistent communication capabilities through Broadvoice.

Usability

Great value, great customer service, great product.

Key Insights

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Likelihood to Recommend

When I had an issue of no fault of Broadvoice but pertaining to your service, the customer service follow up was in line with only one other companies' customer service that I have complete respect for based on significant usage. That is American Express credit card service. I have explored the boundaries of their expertise and kindness and have yet to find that limit. Such is the case for Broadvoice customer service.

Broadvoice | GoContact Feature Ratings

Comments

Please log in to join the conversation

Broadvoice Customer service is exceptional

Modules Used