Broadvoice has been a good decision
October 22, 2024

Broadvoice has been a good decision

Diane Landers | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator
  • b-hive Virtual Contact Center

Overall Satisfaction with Broadvoice

We transferred all of our phones to Broadvoice's internet phones. I have noticed that we have more options than our old phone system, like paging overhead or just speaking though our phones to other offices in our building. I have noticed that this phone system is faster than our old ones and has a better notification system to let us know about voicemails and missed calls. The option to use the phone on our computers has greatly improved useability for our visually impaired staff.

Pros

  • customer service is responsive to questions and concerns
  • being able to use the website for e-faxing saves time
  • The onboarding process and preservice support was comprehensive, and they took the bulk of the process and made it easier for us.

Cons

  • would have liked to have training material available prior to transition
  • onsite training availability would have been nice, everything was done through email and phone
  • There were problems for our IT team with set up and installation. It would have helped to have Broadvoice staff on location for help with that.
  • The responsiveness of support from Broadvoice has greatly improved our satisfaction with our phone system. Our last provider would not get back to us and left us to figure out how to manage our system by oursleves.
  • The cloud-based system has feed up storage space on our servers. Our computers run a bit faster than they did before.
  • We don't have problems resetting our phone system during power surges or outages, as the phone automatically restarts itself as soon as we have internet connectivity.
As a company that has more than 50% of legally blind employees, the ease of use and functionality is a big plus with this system. Being able to use the computer to expand front size makes it easier for them to use the functions of the phones. I no longer hear complaints about the phones or their functions.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

No

Would you buy Broadvoice | GoContact again?

Yes

While there were a few hiccups during installation, it has been a great experience, and the system is easy to use for all staff levels. The emails with voicemails attached is a quick way to see who called and listen to the voicemail without going through the phone to listen. The Customer Service support is responsive and easy to work with.

Broadvoice | GoContact Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
10.0
Answering rules
10
Call recording
Not Rated
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
10
Voicemail Transcription
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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