Great Service
December 13, 2024

Great Service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

I have to start with how well their Customer Service is. They listen to every concern and help me understand the process with the best solution. Every question gets answered. I appreciate that since this was very new to me. Within days, I got the hang of it and highly recommended their services. I enjoy being able to text the customers. Very Handy.

Pros

  • Customer support
  • Text messaging
  • Call log recording

Cons

  • Would like the text to auto capital and able to correct spelling
  • Caller ID would not be bad
  • Confirmations get returned faster
  • Customers won't know my personal phone number
  • I receive any pictures quickly
The ability to use it is great for a beginner, use it daily with no issues. I highly recommend it to anyone who has customers and doesn't want to share a personal cell number with them. I can't function without it. I am very impressed with their customer service, how knowledgeable they are.
We saw the reviews from other people and decided to go with Broadvoice. We had a lot of questions that got answered. They have a great service and provide great customer service. At this moment we only use a fraction of the services you provide but I'm sure in no time we will start using them.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

We use text a lot now that we have Broadvoice, I can't imagine completing my daily work without it. I use it to reach out to customers, set up their appointments, any reminders, or they can send us pictures and we can see it quickly without having to wait on an email.

Broadvoice | GoContact Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
9.9
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
9
Online Fax
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

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