Broadvoice is Great for Business!
December 30, 2024
Broadvoice is Great for Business!
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
I work at a personal injury firm that utilizes Broadvoice for communications. The main issues we face are tracking calls, with detailed logs, recording calls, and using headsets to multitask while making contact calls. Broadvoice addresses all of these concerns. Through the online portal we can not only see who was called and when, but also which office extension called. We can also save recorded calls directly to our server to allow us to refer back to communications had. And Broadvoice's app allows us to Bluetooth headsets to the computer and make calls directly from the app, allowing us to multi task.
Pros
- Call Logs
- Call Recording
- Tech Support
Cons
- The app crashes constantly and does not let me in.
- Being able to refer back to recorded calls has allowed the firm to save thousands by being able to confirm agreements made verbally when there was not something documented physically.
- Call tracking has given us protections from other firms claiming to not have received communications. We were able to prove who called and when.
- Broadvoice's Tech Support not only helps resolve tech issues, but they walk you through how to do it yourself should the issue arise again. (If you want that) This has made it so that instead of spending time on the phone for minor issues, we are capable of fixing it quickly with the education provided.
There was no comparison for me. Google Voice annoyed anyone calling in, was delayed in relaying missed calls and texts, and was not user friendly in my opinion. Broadvoice is leaps and bounds ahead for business purposes. It addresses each of those concerns and provides a solution that even an entry level professional could use.
Do you think Broadvoice | GoContact delivers good value for the price?
Not sure
Are you happy with Broadvoice | GoContact's feature set?
Yes
Did Broadvoice | GoContact live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Broadvoice | GoContact go as expected?
I wasn't involved with the implementation phase
Would you buy Broadvoice | GoContact again?
Yes
Broadvoice | GoContact Feature Ratings
Using Broadvoice
10 - Attorneys, Paralegals, Admin
With the help of Broadvoice tech support, we have been able to utilize the service with out the need for a tech professional on site.
- Call Recording
- Call Tracking
- Online Calls
- Headsets through the Broadvoice app.
- Saving recorded calls.
- Continuing to utilize call recording and tracking.
Evaluating Broadvoice and Competitors
Not Sure
- Cloud Solutions
- Ease of Use
I would not change the process.
Broadvoice Implementation
Broadvoice Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I am unsure.
My most recent tech support call would be my best example of exceptional support. I was on the phone and connected to a rep in less than two minutes. The rep fully understood my explanation of the issue (which was not super clear and barely made sense to me). She worked with us to resolve the issue from start to finish, and explained how to avoid the issue in the future. She then double checked we were satisfied and up and running before disconnecting the call.
Using Broadvoice
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Call Tracking
- Saving recorded calls.
- Calls from the app.
- The app crashes frequently.
Yes, but I don't use it
Comments
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