I would recommend Broadvoice for small businesses
December 12, 2024

I would recommend Broadvoice for small businesses

Kate Duke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice in our law firm of 9 employees.

Pros

  • Great customer service on any questions or technical issues.
  • Good proactive communication whenever technical issues arise.
  • Price point is great for a small organization.
  • Technicians always answer and make sure problems are solved!

Cons

  • We would like an auto-text feature on any incoming calls that the caller hung up before leaving a voice message.
  • We would like to receive an email with caller info on missed calls that hung up before reaching the voicemail message. Currently, that can only be found when an admin runs a report of all incoming calls.
  • There is a 20 second transfer wait on incoming calls through the auto attendant menu while the call is being transferred to another extension other than the receptionist.
  • It’s been very functional and effective for a small business.
  • The overall price point is very good.
Broadvoice is straightforward and easy to use for basic incoming and outgoing calls. Also, very user friendly for faxing. We like being able to add a cover page on the fly for faxes and selecting multiple files.
  • Weave

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice works well for incoming calls and transfers, etc. We like the Beehive app to be able to take calls when working remotely. As mentioned before, we would like an auto-text feature for missed calls.

Broadvoice | GoContact Feature Ratings

10.0
Directory of employee names
10
9.3
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
5
Online Fax
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

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