Use of Broadvoice
January 14, 2025

Use of Broadvoice

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Broadvoice

US Translation using Broadvoice for our telephone services. It is essential to reach out to our customers to provide our services and to our vendors who help keep the business running. The last case opened was to reset our account online so we could update our billing information and contact information.

Pros

  • Resolution of issues in a timely manner
  • Providing excellent service

Cons

  • I can't think of anything at the moment
  • Broadvoice has a positive impact on our ability to reach out to potential clients.
  • Broadvoice has a positive impact on our ability to communicate with vendors who help us provide excellent service.
I have not had any issues.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice | GoContact go as expected?

I wasn't involved with the implementation phase

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice is helpful for telephone services.

Broadvoice | GoContact Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
10.0
High quality audio
10
High quality video
Not Rated
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

More Reviews of Broadvoice | GoContact

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Broadvoice | GoContact Reviews
  4. User Review of Broadvoice | GoContact