Broadvoice VoIP review for Small Business
January 15, 2025
Broadvoice VoIP review for Small Business
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Broadvoice
We have two businesses in one building and employees in cross over in answering the phone. Call groups work well here and give different ring tones to help identify how to answer the phone. The large display window of the Yealink phones worked well for putting a great deal of information on the screen. Service has been reliable.
Pros
- Customer Service
- Reliable Uptime
- Good Pricing
Cons
- Need more Flexibility and features to setup unique Call groups
- Train local Tech on the interface setup better
- Messaging box interface could be better
- I reseller sold us, and the pricing was good.
- Wish I didn't have to sign a three-year contract but is worked out ok
- We do get billed by reseller for support calls.
I started with ATT openhand service and their support and onboarding were so bad. I couldn't get the call groups setup and talked to a different person all the time. The project was expensive and dug on forever. We ended up getting out of the contract. We were able to use some of the phones from that ATT experience as well. Broad voice has been much better in comparison and the customer service was the difference.
Do you think Broadvoice | GoContact delivers good value for the price?
Yes
Are you happy with Broadvoice | GoContact's feature set?
Yes
Did Broadvoice | GoContact live up to sales and marketing promises?
Yes
Did implementation of Broadvoice | GoContact go as expected?
Yes
Would you buy Broadvoice | GoContact again?
Yes
Comments
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