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BrowserStack for mobile (PM viewpoint)
December 28, 2022

BrowserStack for mobile (PM viewpoint)

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Solo

Overall Satisfaction with BrowserStack

We have multiple use cases for BrowserStack:
1. Involves auto testing, I'm not really part of that team, so I can't add on that.
2. Involves manual mobile app testing - we upload files for manual testing of new features and designs easily without too much hassle.
3. Involves the way our customer teams support mobile app users - using multiple devices allows our customer support operatives to replicate issues as closely as possible, ideally using the exact same make and model as the user experiencing the issue.
  • Has a very large array of mobile devices and OSs
  • Has a good Jira integration
  • Has really nice tools to record and document bugs
  • UX is a bit cumbersome
  • "App live" doesn't have a lot of tracking/debugging features that I would expect from a tool like BrowserStack
  • Having infrastructure to create automation flows
  • Easy access to multiple devices
  • Integrating videos into Jira tickets
  • Made reproducing issues much easier and more precise
  • Allow automating tests
  • Made manual testing simpler, maximizing development time
Sometimes it loads a bit slow, and sessions occasionally drop mid-work, but that's not often.
It helps us test how the design looks and behaves on different devices, as resolution and screen sizes tend to skew/distort end results.

Do you think BrowserStack delivers good value for the price?

Yes

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BrowserStack go as expected?

I wasn't involved with the implementation phase

Would you buy BrowserStack again?

Yes

I would expect more from BrowserStack for debugging mobile instances. No tracking of outgoing API calls or such (at least not on a Flutter-based app) or anything that's a bit more technical.
On the other hand, the fact that non-technical users can quickly jump into working with customers to reproduce their issues saves a LOT of time and money on test devices and being able to copy-paste from DBs into a device.