CallTrackingMetrics

CallTrackingMetrics

CallTrackingMetrics

Overview

Reviews

Easy as 1,2,3

10
We use CallTrackingMetrics for all of the students that we come in contact with. It helps us as Admissions Counselors to know when and who …

The Only Call Tracking Solution You Need

10
We use CallTrackingMetrics as our 'go-to' call tracking resource for all of the varied businesses that we work with. Annually, this means …
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Love CTM!

9
We use it in our digital marketing department as a way to implement call tracking for some of our marketing clients. It ensures our …
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Reviewer Pros & Cons

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Pricing

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Performance Plan

$39

Cloud
per month

Growth Plan

$99

Cloud
per month

Connect Plan

$299

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.calltrackingmetrics.com/pla…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is CallTrackingMetrics?

CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation to provide a more personalized customer experience. Users can discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and drive conversations. Phone, text, online form, and chat tools are available to unify communications. The vendor boasts more than 100,000 users around the globe, who use CallTrackingMetrics to manage communications for their marketing, sales, and service teams.

Integrations with systems like Google Ads & Analytics, Salesforce, Facebook, Zendesk, and Microsoft Dynamics are presented to ensure that call conversions are seamlessly integrated into existing sales and marketing processes.

CallTrackingMetrics Features

  • Supported: Local, toll-free, and vanity tracking numbers available for online and offline tracking
  • Supported: Omnichannel attribution across calls, texts, form fills, and chats
  • Supported: Conversation intelligence tools like live listen, transcriptions, call recording, and keyword spotting
  • Supported: Browser-based softphone to facilitate the communication of in-office or remote workforces without the need for expensive desk phones.
  • Supported: Power outbound campaigns with bulk SMS messaging and auto dialer features
  • Supported: Advanced call routing options from customizable IVRs to georouting, and smart routers to accommodate any unique scenarios a business faces
  • Supported: An open API with included development office hours to support and scale for any unique integrations and use cases

CallTrackingMetrics Screenshots

Reporting and AnalyticsActivity LogContact DetailsSoftphone InterfaceTranscriptions & Voice

CallTrackingMetrics Integrations

CallTrackingMetrics Competitors

CallTrackingMetrics Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

CallTrackingMetrics Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Alternatives

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Frequently Asked Questions

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

Who uses CallTrackingMetrics?

The most common users of CallTrackingMetrics are from Small Businesses and the Marketing & Advertising industry.

Reviews and Ratings

(12)

Ratings

Reviews

(1-9 of 9)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
I love the call recording platform where you are able to see the recording for all the users and you also have the option to shadow calls. This is very good when you want to audit certain calls. Also, I like the option to create different profiles by clients. It gives a sense of organization.
May 28, 2021

Easy as 1,2,3

Score 10 out of 10
Vetted Review
Verified User
Review Source
A student called in and I was not sure of the student because we have never spoke. CallTrackingMetrics gave me the persons name which made it easier for me to be more personable. Sometimes when a student calls they are looking for information about the school I work for. With this feature it has been so much easier to be personable with my students.
Score 10 out of 10
Vetted Review
Reseller
Review Source
CallTrackingMetrics is well suited for small to medium size business that want to have dynamic number insertion to tracking calls from both paid and organic sources on the internet. It also works well for connecting Google Ads and other online advertising platforms to better connect the calls that not only show as conversion but which calls actually turn into sales.
Christopher R. Chaput | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
We find all the value we need in the half of the tool set that tracks conversations. Having used more than one Call Tracking solution, CallTrackingMetrics offers excellent quality at a fee plan smaller businesses can afford. Full disclosure - we've not fully utilized Call Center features to replace legacy PBX but plan to do so for a Client in 2021.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We love CallTrackingMetrics for Google, Bing & Facebook call tracking. We utilize it for reporting on calls coming from those platforms and help us make better decisions in our accounts by telling more of a story. There are a lot more options we don't even utilized yet, but think they sound amazing.
Score 10 out of 10
Vetted Review
Verified User
Review Source
[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
Score 10 out of 10
Vetted Review
Verified User
Review Source
If you are looking for an easy-to-implement call tracking solution with responsive API capability, then CallTrackingMetrics is a no-brainer solution for you. It's easy to purchase new numbers, label them, set up whispers & other functionality, and get them live within moments. I have never felt the need to find another call tracking solution in the last 5 years because CallTrackingMetrics is checking all the boxes for me.
January 21, 2021

Love CTM!

Score 9 out of 10
Vetted Review
Verified User
Review Source
From a marketing perspective it is well suited for any time you have call tracking in place and need to be able to accurately report those conversions to your client. It also works well if you need to report back how the calls went in order to justify spend, sales tactics or marketing needs. I think it is especially important if you have multiple sources driving traffic to the website. It allows you to easily see which source brought the most phone calls and can integrate with Google Ads so sometimes you can even see the keyword that prompted the search/phone call.

Scenarios where it is less appropriate might be when you have a low budget client or a client who doesn't receive many phone calls throughout the month.