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Call auditing/reporting done effectively
Updated January 30, 2023

Call auditing/reporting done effectively

Cameron Spooner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CallTrackingMetrics

I use CallTrackingMetrics within our organization to accurately audit and report on our client's calls for each month. This software helps us easily sort through all the calls and accurately label them with whatever criteria we're looking for. I use this software monthly, and it helps make my job much more easier.
  • Sorting calls
  • Filtering calls
  • Displaying important call information
  • Automatically saving filters
  • Speed
  • Overall accessibility
  • Time out issues
  • Filtering
  • Sorting
  • Tags
  • Sources labels
  • It speeds up our auditing process
  • It is cheaper compared to competitors
  • It has made the auditing process more enjoyable

Do you think CallTrackingMetrics delivers good value for the price?

Yes

Are you happy with CallTrackingMetrics's feature set?

Yes

Did CallTrackingMetrics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CallTrackingMetrics go as expected?

I wasn't involved with the implementation phase

Would you buy CallTrackingMetrics again?

Yes

CallTrackingMetrics is well suited for scenarios where there are a large number of calls that need to be audited with specific sorting and filtering settings. I could see this software not being useful in scenarios where there are only a few calls to listen to or if you require simpler metrics.