Camtasia works well for us

We only contacted support one time but the response was fast and the question was answered to our satisfaction. The person answering our emails seemed to investigate the issue thoroughly and followed up with us later to make sure that the problem was solved. They were also very courteous.

Well suited for training videos, and for manipulating recorded sessions, such as training or webinars. You can add music, introduction clips, end slides with your company information, end credits, etc. to make those videos look professional. For training videos that are only a couple of minutes long, the resulting mp4 is small enough to be emailed. There's several options for size, quality, etc. We've used it for marketing videos but have had some quality issues there (perhaps it is a novice user issue).

It does everything we've wanted it to do so far. The only issues we've had is finding things, as in "how do I do this" and some quality issues. However, we've found answers readily online and on YouTube, and we have either been able to resolve quality issues by trial and error, or by increasing the video dimensions. We aren't a professional video shop, though we think when we make our own marketing videos they have come out professional looking.