Carbonite helps AS400 data security
May 17, 2017
Carbonite helps AS400 data security
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Carbonite EVault
We primarily do nightly backups for 50+ systems and support a DR site to back this up.
- Backup software system is very solid
- Automation of backup tasks is straightforward once you get to know the AS400 agent
- Our ERA vault use of EVault Agent means we have no way to change director - makes it awkward to do housekeeping tasks. For example, if we create a backup job incorrectly we can't just delete it and use the same name. It takes days to get rid of a mistake.
- Error codes in backup logs are hard to find or non-esistent - troubleshooting is hindered.
- They have good tech support people but it is hard or impossible to have continuity of support once a ticket is opened - becomes awkward because each contact may be a different person and usually is. There is - by design I think - no way to reconnect directly to the same person.
- Helps secure vital data for 50+ customers. Security and retention are big issues.
- No ROI possible in our current posture and accounting for activities.
I was not involved but major factors were the cloud, no tapes and remote site management