Catchpoint Review
January 07, 2022

Catchpoint Review

Albert Chen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

We use Catchpoint to monitor all our pages and to investigate the cause [and] time of any incidents. We use many of the features ranging from the availability charts to the individual logs per failed test. Being able to create our own tests and edit them as well as fine-tune the frequencies gives us a lot of flexibility in how we monitor our pages.
  • Clearly shows [the] time of test failures
  • Flexible tests you can create yourself
  • Snapshot of steps
  • Adjust filters without needing to refresh the page
  • Filtering by specific URLs
  • More scripting options with Java
  • Outages that were dealt with immediately
  • Catching issues that slipped through our alerting
  • Huge revenue saved by being able to easily investigate test failures
I personally haven't used the customer support part of Catchpoint, but I've seen how fast they respond to the people that do reach out, and [they] do seem like they genuinely want to work towards helping the user fix any issues that might come up or clarify if the feature isn't supported.
For me, it did take a bit, but that's due to all the features that Catchpoint supports. I took formal training and that took about 2-3 months to fully cover everything that I use on a daily basis, but I'm constantly learning and there's so much more I don't know.
I have not used others.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Anytime you would need to monitor any live site for availability or digital experience monitoring in general, I would gladly recommend Catchpoint. The ability to find everything you need to know about a page when it fails is amazing and when used with other tools, [it] can easily be used to track down any issues.