Overall Satisfaction with Catchpoint
We use Catchpoint to monitor all our pages and to investigate the cause [and] time of any incidents. We use many of the features ranging from the availability charts to the individual logs per failed test. Being able to create our own tests and edit them as well as fine-tune the frequencies gives us a lot of flexibility in how we monitor our pages.
- Outages that were dealt with immediately
- Catching issues that slipped through our alerting
- Huge revenue saved by being able to easily investigate test failures
I personally haven't used the customer support part of Catchpoint, but I've seen how fast they respond to the people that do reach out, and [they] do seem like they genuinely want to work towards helping the user fix any issues that might come up or clarify if the feature isn't supported.
I have not used others.
Do you think Catchpoint delivers good value for the price?
Are you happy with Catchpoint's feature set?
Did Catchpoint live up to sales and marketing promises?
Did implementation of Catchpoint go as expected?
Would you buy Catchpoint again?
Anytime you would need to monitor any live site for availability or digital experience monitoring in general, I would gladly recommend Catchpoint. The ability to find everything you need to know about a page when it fails is amazing and when used with other tools, [it] can easily be used to track down any issues.