Item: Catchpoint
Rating: 8
Author: gaurav srivastava

Use Cases and Deployment Scope

The best tool to capture our website hygiene, page load, and ant script error. Their Dashboard is awesome to understand and presentable. I like how this tool is working even when I am not in the tool. It is regularly sending updates and charts of website performance. I take advantage of the low-hanging fruit to make quick changes that affect my visibility.

Pros and Cons

it helps me quickly identify optimization opportunities
Robust reporting and customizable dashboards
Catchpoint is easy to use and easy to pull out actionable tasks

It is an expensive product, but it's also worth the price tag
There are some categories and organizational changes that would help; for example, I always forget that I need to go into Settings to change keywords and dashboards and end up looking at the other menu options on the left side of the screen.
With so many options and different categories to choose from, it may be sometimes hard to figure out where to start.

Return on Investment

Real user monitoring
Pricing for running on multiple servers
They could provide better technical training material.

Support Rating

It's an excellent tool for monitoring results and looking for failures, errors, or abnormal behavior in your applications; also, you can configure alerts to be sent to the appropriate person in case of failures. It can be used to run a smoke test so you can save some time. It's not the appropriate tool to run regression testing.

Time to Value

Every time that I have required help from the support team, I have had quick and clear answers. They have helped me until I'm satisfied, even if this took several days or even weeks. The support is excellent for both, simple (like finding an option or functionality), and more technical and suited to complicated questions (like fixing a script). They offer different levels of support and different ways to contact the support team through chat, email, phone, and calling (where you can also share your screen if it's necessary).

Key Insights

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Likelihood to Recommend

Detect end-user availability/performance-related problems * Ensures service level objectives (SLO) are met, that prevents service level agreement (SLA) breaches * Identify and understand the cause of any network connectivity or application-level issue * Improves the availability and response time service levels. Last-mile and backbone synthetic monitoring are appropriately covered, while different metrics can be derived in reports and dashboards

Catchpoint - Master of synthetic monitoring tools in the market

Overall Satisfaction with Catchpoint