Keep Your Site Running Great!
January 12, 2022

Keep Your Site Running Great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

Catchpoint monitors our web uptime and performance. We are able to test from different locations and different browsers. This helps ensure all of our customers get the best experience they can. Page speed is critically important to a website and [by] using Catchpoint RUM, we can really understand the experience of our customers.

Pros

  • Monitoring
  • RUM and performance
  • Alerting

Cons

  • Dashboarding
  • Fewer outages
  • Time saved diagnosing an issue
  • Improved load time
Catchpoint is extremely responsive and helpful to all tickets and requests. We have had a very long and close relationship that extends to all levels of the company. Catchpoint is very interested in customer feedback as they continue to iterate and grow their product. They make us feel more like a partner than a customer.
Catchpoint has a very low threshold for implementation and they are extremely helpful in getting things [back] up and running. The scripts that are run are selenium-based and are easy to create and maintain. They, additionally, provide very good support if you have any small or large struggles setting up your tests.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Catchpoint is reliable [for] monitoring our website and helping us improve TTFB. They are our canary in the coalmine. It is critical for us to know that our site may be experiencing issues before we [hear about] it from our customers. Catchpoint enables us to do just that. They also allow us clear visibility into new features [that] affect on-site speed performance so [that] we can continually optimize.

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