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Take Control of your Site Performance with Catchpoint!
January 11, 2022

Take Control of your Site Performance with Catchpoint!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

We utilize Catchpoint to identify site issues that may be the result of programming, hosting, DNS, or other service providers. Part of this is done through a dashboard and also through email alerts when response times cross a specified threshold.
  • Track trends through a smart board
  • Customizable alerts
  • Provide breakdown of site load
  • Improve alert management to minimize false positives
  • [Create a] more user-friendly UI
  • [Improve] long term Smart Board refresh capabilities for use on remote viewing (i.e. wall-mounted screen)
  • [It is] the best tool we've used to quickly identify and report site issues.
Catchpoint customer service is always pleasant and invested in providing answers to their customers. There are delays when the subject matter may require escalation, but they never leave a question unanswered.
We had Catchpoint for quite a few years and did not truly understand all the capabilities until we had training. Once we were trained by Catchpoint, we were able to dig into the features that most interested us and allowed us to proactively monitor our site. It took years to get to this point, but once we knew what it could do, it only took a few days to embrace the functionality.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Catchpoint is an excellent service when tracking down issues. It also has an alert system to proactively detect problems. It is difficult to massage the alerts to prevent false positives, but it does find issues if they arise. They could improve by providing better dashboards that could be displayed on a monitor and [that don't] require intervention to refresh or login regularly.