Item: Catchpoint
Rating: 8
Author: Verified User

Overall Satisfaction with Catchpoint

Use Cases and Deployment Scope

Catchpoint monitors the critical pages of our website with tests and alerts on a continuous basis to ensure uptime and availability. During critical points of the year when we expect lots of traffic, we have dashboards created to monitor the various pages to ensure availability.

Pros and Cons

Pros

Catchpoint will catch pages that are not available and alert us to the situation
It allows us to set up dashboards to see the availability of pages over time
Dashboards to show real-time availability of pages

Cons

Reporting on alerts is very difficult (e.g., which tests alert more, and how often, and how to compare which tests are causing the problems)
A lot of false positives due to either connection failures, random unknown issues, or otherwise
Creating the graphs and charts for the dashboard is not very intuitive

Return on Investment

Once when we were monitoring the home page, a few failures captured an occasional latency issue in our gateway that we are not seeing anymore. That should improve the customer experience when first entering our site.

Support Rating

I have been involved with Catchpoint just over a year now, and up to this point the customer service has been great. We have weekly meetings where I can bring up any subject and even ask for help/tutorial on various aspects of using the tool.

Alternatives Considered

Quantum Metric, Acoustic Tealeaf and Dynatrace

We currently use all of the mentioned tools, but for different purposes. The Catchpoint tool is used for monitoring our website availability and keeping an eye on uptime. The other tools are used for other reasons and in some cases work as an augmentation of the information we get from Catchpoint.

Key Insights

Do you think Catchpoint delivers good value for the price?

Not sure

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Catchpoint go as expected?

I wasn't involved with the implementation phase

Would you buy Catchpoint again?

Yes

Other Software Used

Quantum Metric, Acoustic Tealeaf, Dynatrace

Likelihood to Recommend

Catchpoint is very good for monitoring a static web page to ensure availability and uptime. On those static pages, the dashboards work well and give valid readouts to show our availability. We have some difficulties in a lot of our pages due to constant changes to the page, so it requires constant updating of the scripts to keep up with the changes. One of our biggest issues in keeping the tests valid.

Comments

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Catchpoint--very good for monitoring a static web page to ensure availability and uptime