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Catchpoint is an excellent synthetics monitoring solution that I highly recommend!
February 03, 2022

Catchpoint is an excellent synthetics monitoring solution that I highly recommend!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

We use Catchpoint to monitor our websites, APIs, and SaaS solutions using the Synthetics Monitoring (DEM) solution. The broad availability of testing nodes all over the world and at all levels (from core internet down to last-mile and mobile) and internal nodes provide excellent coverage of our website availability and performance.
  • Large number of testing locations
  • Easy to review test results
  • Flexible alerting options
  • Great training available
  • The browser recorder can be complex to use.
  • So much data is captured by each test. Knowing which is most important can be difficult at times.
  • Creating a new graph can be complex because there are so many options.
  • Catchpoint has given us good visibility into our website performance.
  • Catchpoint has given us good visibility into our website availability.
  • As teams adopt Catchpoint, our MTTD has improved.
Catchpoint provides excellent support. One of the best companies I've ever worked with in providing training, working our internal customers directly as needed. When we come to them with a new scenario, they are always willing to work with us to solve the problem. I have no concerns or complaints with their support.
Catchpoint was initially brought on to support our QA team. When we expanded its use to monitor our production environments, we quickly benefited from timely alerts and detailed results when tests failed. The ability to test the script on-demand and see the same results is also very powerful. Note that someone with previous experience with a synthetics monitoring solution will find Catchpoint easy to use. Those who rely on the recorder to generate the scripts may find it more difficult to tune them if they don't have prior experience.
Catchpoint has many more testing nodes around the world at all levels of the internet. Their analysis of the test results is much more extensive and provides value to the operations staff supporting the site all the way to the developer who will want the specific detailed results. QA teams will also appreciate the analytics available.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Catchpoint is a best-in-class synthetic monitoring solution. They still need some work on their real-user monitoring solution. While the browser recorder does allow you to record scripts, you will still need to tune the script to make it work reliably. If you do not have those skills, you may find it frustrating.