Mining Tool with Eyes on the Prize
November 23, 2021

Mining Tool with Eyes on the Prize

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

Currently using for Order to Delivery in KNA & KLA regional markets. We are starting a pilot with our Source to pay team that will help enable cost savings through vendor management of our Master data and cash flow.
  • Training.
  • Support.
  • Quick to answer questions.
  • Build/thinking out of the box with in the box sources.
  • Remember not to push sales to people who have already bought your product - let them have time to grow and use the tool. Older companies who are established don't move as quickly as some would think.
  • Work on other process areas like finance that are also embedded in companies' ways of working & base systems (SAP). We have several processes that would be a good fit but so far, Celonis hasn't provided good tools for implementation compared to other competition - Expansion gets easier to sell the more ways a singular tool can be used.
  • Respect the chain of command when given business partners to work with. The partnership comes with respect and when that is broken because negotiations break down or you feel you don't have the right representations, step back and take in that you may not have all of the perspectives. Trust is earned and can't be forced. Ensure that communication hasn't broken down and that the things that are important to the Celonis team are communicated fully.
  • Positive Process reviews and productivity savings in OTD with many more in the pipeline 2 years later.
  • Positive Cash Flow benefits and auditing capability in STP.
  • Data Management & User Caps (bound by contract) create difficulty when trying to grow its use in Global/Regional business. Proving cases in other areas of the business without eliminating has been challenging due to the amounts of data needed being an unknown in newer processes.
Alation will be great for mining our data sets/keeping our catalog of know data sources for what remains in our cloud and not really a comparison tool for the benefits that Celonis has brought to our processes.
Celonis has been a great addition to the ways that we have already implemented to get to digital transformation. Many moving parts going into that journey for us. Celonis has been impactful to see data more readily at people's disposal in digestible ways.

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

No

Did Celonis live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

I have found any process from Order to Cash or Procure to Pay is perfect for Celonis. However, I see many more use cases where a process can be injected into the system and gaps quickly identified. Much harder to do without the User, Date/Time Stamp protocol. But useful in other areas to quickly get to problems and then resolution.