Overall Satisfaction with Celonis
We use Celonis for mainly its process mining capabilities to a quick understanding of the current AS-IS process, to remove any gaps identified in the process. Arrive at time-consuming activities in any telecom process (example: any order Order-Cash process, B2B, etc.) based on the footprints ingested/integrated to Celonis. We also use it to find Automation Opportunities, Deviations and set/arrive at process KPIs to understand throughput by multiple levels. Basically, we break down any process-related data/information into chunks to completely analyze and optimize or bring any changes to the process.
- Process understanding and process mining.
- Execution management system.
- Data Visualization and Selection Filters.
- Real time data ingestion.
- Transformation center.
- Process conformance.
- Huge number of process variants but again probably could be due to data set.
- Process model building capabilities.
- Machine learning capabilities.
- Cycle time reduction.
- Resource allocation.
- Automation opportunities.
- Interval days between any two activities.
- Huge cost savings.
The out of box features of Celonis such as App Store, dedicated execution management system, and capabilities to slice and dice the process steps/data set to a granular level make Celonis the leader in this segment. Especially for SAP ERP systems with predefined process connectors and analysis available. Not to miss the great online training platform and a bunch of training tracks for different user roles.
Digital transformation is mainly about collaboration and when it comes that Celonis has a lot of features, groups, roles to integrate multiple users to the platform and effectively work together. Going about the digital business transformation the wrong way could incur huge losses to the customers, it also leads to unhappy paths in the process and Celonis helps to build/optimize the structure rightly and we were able to identify the right place to invest, decide on the right systems and technology that will support the identified goals.
Do you think Celonis delivers good value for the price?
Are you happy with Celonis's feature set?
Did Celonis live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Celonis go as expected?
Would you buy Celonis again?
The consulting solution from Celonis has benefited our customers by having more transparency. A lot of times organizations are not aware of how exactly the process is aligned in reality, which could be because of multiple system interactions, and with the platform, the fact is that they can map out the process and then see how the process is working in real-time is a huge benefit. We have found the automatic mapping of the processes themselves to be a valuable feature. The fact that this solution is agnostic, and you can map a process across multiple systems almost automatically from the moment that you have the data mapped out, makes our lives much easier. And with the offline data set/footprints we will still be able to use all the platform features but remember the analysis is for historic data.