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data speaks louder than words
June 07, 2022

data speaks louder than words

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

Find bottlenecks within the order to cash process, especially when it comes to inefficiencies and incorrect ways of working Put a value to these bottlenecks which makes it easier to prioritize Enable monitoring of the process and the improvement actions Set out actions to reduce the bottlenecks Scope: Order to Cash, Purchase to Pay, Human Resource
  • Slice and dice
  • Intuitive
  • Visual
  • Put a value to inefficiencies
  • Share best practices from other companies/experiences
  • Simplify searching for the right apps that are available
  • Monitoring of progress can be better (so the trend)
  • Improved our time to invoice to our customers
  • Reduction in number of price changes
  • Increased process conformance within order to cash, meaning: people working according to the agreed process steps and reducing the number of manual interventions
Signavio is a tool to describe process steps and show these steps in process flows. For this Signavio is good. Celonis is much better at analyzing the process based on data and finding the inefficiencies. PowerBI: although Celonis is a data mining tool and not a specific reporting tool, Celonis can also be used for reporting. Celonis is great at visualization and slice & dice.
Online Celonis training sessions are very good. One remark: there is a lot of training, which is split into different approaches. This sometimes makes it a bit difficult to find the training that is best-suited Support staff from Celonis has been great: pro-active with a willingness to help the business It would be helpful to have more best practices from other businesses/experience
Ongoing within our organization. We still have a way to go here.

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

Well suited: for processes that have clear steps within a specific process and where there is a lot of data available. Celonis can then analyze the data to help guide you to the key focus areas and also put a value on the inefficiencies within the process. Less suited: when there is limited data available. In those cases, Celonis is unlikely to cover the full story and could come to incorrect conclusions.