Really good product that could be great someday
August 19, 2019
Really good product that could be great someday
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
Dayforce is our company's North American HCM and talent management system. The system is used by all employees and also includes temporary workers for hours and headcount. Dayforce allows our US and Mexico locations to all be on the same system for better reporting and headcount tracking. The system is now our one-stop from recruiting to offboarding.
- The integration of the different modules is great.
- The ease of use for end-users and the Dayforce app are top-notch.
- Having most aspects of HR available in one place and easy to get to is very helpful.
- There are a lot of product gaps in the modules and core system that we've found. Some were counter to things we were told the system could do by Sales and our Implementation Analysts.
- Support is slow to respond to cases and, in some instances, give incorrect information. Sending a note after a couple of days that the issue is being researched and then not responding for a week isn't sticking to the SLA agreement.
- When issues are found with the system, or something breaks, we are charged to get it fixed. This seems like very poor customer service and nickel and diming the client.
- While having the AHA site available for client suggestions, a huge number of the ideas submitted are related to things a solid HCM system should be able to do. The fact that the system isn't capable of it now and the idea must be "voted on" to get in the pipeline is very frustrating. Especially when you see items that are no brainers stilling for years with no movement.
- Cost savings over the previous vendor
- Efficiency of salaried performance reviews over the old process
- Ability to view the entire company in one system
- Tax withholding by work and home address is very helpful.
- Being able to pull EEO-1 compliance reports with updated government requirements.
- Ability to build in location-specific pay rules and qualifiers.
It's enabled us to speed up our requisition approval process since we can track the workflow and being able to process compensation worksheets and have increases applied by the system is a big help. There are product gaps there as well though that temper the gains.
The "realtime" calculations of the timesheet and link to the employment status panel has been very helpful.