Hooray to Dayforce
November 17, 2020

Hooray to Dayforce

Maria Alfano | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

We use Ceridian Dayforce for payroll, HR, benefits, WFM, and document storage. It helped automate the vacation pay process that was previously managed via Excel. Onboarding and benefit elections are streamlined and can be sent to the employee in advance of the start date to minimize the wait times for benefit enrollment.
  • WFM--great time and attendance
  • Ability to create reports
  • Payroll system
  • Ability to do more customization
  • A little slow with customer suggestions
  • Have better system response times--can be really sluggish
  • Managed services are too expensive and don't really provide value for service
Ceridian Dayforce assists us with the maintenance of compliance regulations. It was not able to configure all the rules for our union agreements and some aspects were managed outside of Ceridian Dayforce.
It saves time and reduces the duplication of entries. We went from multiple systems for HR, payroll, and finance--none of which spoke to each other--to Ceridian Dayforce being the system that interfaces with our other platforms. The data is entered only once into Ceridian Dayforce.
Great for North America but not great for global countries outside of the UK and Australia. Partnering with other companies is not always the best solution. Our experience has been to make our company the guinea pigs for testing a new global partnership. It would have been nice to know this during the sales process instead of finding out during implementation.

Ceridian Dayforce HCM Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Support for external payroll vendors
Off-cycle/On-Demand payment
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Approval workflow
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Employee recognition
Tracking of all physical assets
Report builder
Pre-built reports
Ability to combine HR data with external data
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Ceridian Dayforce

1600 - HR, payroll, management, employees
4 - HR, payroll, IT
  • Payroll
  • HR
  • Time and attendance
  • Entitlement balances
  • Time away from work management
  • Automated time and attendance

Evaluating Ceridian Dayforce HCM and Competitors

  • Product Features
  • Analyst Reports
The ability to create reports as needed, not just work with canned reports.

Ceridian Dayforce HCM Implementation

Don't rush the implementation.
Change management was a minor issue with the implementation - Keep the employees and other users updated regularly on the impending changes.
  • Employee resistance

Ceridian Dayforce HCM Training

Good videos and hands-on exercises.

Configuring Ceridian Dayforce HCM

Very limited and cannot handle complex requirements.
Allow some freedom to clients. Don't lump them all into the same bucket because one size does not fit all.
No - we have not done any customization to the interface
No - the product does not support adding custom code

Ceridian Dayforce HCM Support

It is hit and miss. Sometimes we get excellent service from people who know their stuff and sometimes we get a call center type person who is just concerned about meeting their matrix requirements.
Knowledgeable team
Support cares about my success
Slow Resolution
Poor followup
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
No - The cost of Ceridian Dayforce should include excellent service.
Yes. Bill from the clock support team was amazing at walking me through my issue and helped me within 24 hours of me submitting my request. He made it easy to understand and was very pleasant to deal with. Thank you, Bill.

Using Ceridian Dayforce HCM

It can be very slow to load and will log you out in the middle of working on something.
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Feel confident using
Not well integrated
Lots to learn
  • Processing payroll
  • Reporting

Ceridian Dayforce HCM Reliability

It has good add-on features.
Online SaaS platform that can be accessed anytime, anywhere.
Can be very sluggish.

Integrating Ceridian Dayforce HCM

Fairly straightforward.
  • SAP finance
  • Benefits and Pension details uploads and exports
It took almost two years to get it completed correctly.

Relationship with Ceridian

Moved very quickly when COVID hit with new reporting.
Sales are always the easy group to deal with.
The implementation team was awesome but managed services left a lot to be desired.
When selling global, don't tell people you are the global company if you are not. You engage other vendors to do the work for you.