Overall Satisfaction with Ceridian Dayforce
We use Ceridian Dayforce for payroll, HR, benefits, WFM, and document storage. It helped automate the vacation pay process that was previously managed via Excel. Onboarding and benefit elections are streamlined and can be sent to the employee in advance of the start date to minimize the wait times for benefit enrollment.
- WFM--great time and attendance
- Ability to create reports
- Payroll system
- Ability to do more customization
- A little slow with customer suggestions
- Have better system response times--can be really sluggish
- Managed services are too expensive and don't really provide value for service
Ceridian Dayforce assists us with the maintenance of compliance regulations. It was not able to configure all the rules for our union agreements and some aspects were managed outside of Ceridian Dayforce.
It saves time and reduces the duplication of entries. We went from multiple systems for HR, payroll, and finance--none of which spoke to each other--to Ceridian Dayforce being the system that interfaces with our other platforms. The data is entered only once into Ceridian Dayforce.
Ceridian Dayforce HCM Feature Ratings
Using Ceridian Dayforce
1600 - HR, payroll, management, employees
4 - HR, payroll, IT
- Payroll
- HR
- Time and attendance
- Entitlement balances
- Time away from work management
- Automated time and attendance
Evaluating Ceridian Dayforce HCM and Competitors
- Product Features
- Analyst Reports
The ability to create reports as needed, not just work with canned reports.
No change.
Ceridian Dayforce HCM Implementation
- Implemented in-house
Change management was a minor issue with the implementation - Keep the employees and other users updated regularly on the impending changes.
- Employee resistance
Ceridian Dayforce HCM Training
Configuring Ceridian Dayforce HCM
Allow some freedom to clients. Don't lump them all into the same bucket because one size does not fit all.
No - we have not done any customization to the interface
No - the product does not support adding custom code
Ceridian Dayforce HCM Support
Pros | Cons |
---|---|
Knowledgeable team Support cares about my success | Slow Resolution Poor followup Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
No - The cost of Ceridian Dayforce should include excellent service.
Yes. Bill from the clock support team was amazing at walking me through my issue and helped me within 24 hours of me submitting my request. He made it easy to understand and was very pleasant to deal with. Thank you, Bill.
Using Ceridian Dayforce HCM
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Quick to learn Feel confident using | Not well integrated Inconsistent Lots to learn |
- Processing payroll
- Reporting
- Timesheets
Yes - It works well.
Ceridian Dayforce HCM Reliability
Integrating Ceridian Dayforce HCM
- SAP finance
- Benefits and Pension details uploads and exports
It took almost two years to get it completed correctly.
- Single Signon
Relationship with Ceridian
Moved very quickly when COVID hit with new reporting.
When selling global, don't tell people you are the global company if you are not. You engage other vendors to do the work for you.