Item: Dayforce
Rating: 5
Author: Verified User

Overall Satisfaction with Ceridian Dayforce

Use Cases and Deployment Scope

I use it every day. My job is primarily based in day force. I do payroll and Human Resource things in the system. The problem with the business is the customer service. Sometimes it takes weeks for the company to respond with answers. This is a huge issue when we are trying to resolve things quickly.

Pros and Cons

Pros

payroll quick entry
history

Cons

customer service
system issues

Return on Investment

negative impact when the system goes down for hours or days. Productivity decreases greatly

Alternatives Considered

UKG Pro

It is not superior to other systems

Key Insights

Do you think Dayforce delivers good value for the price?

Yes

Are you happy with Dayforce's feature set?

Did Dayforce live up to sales and marketing promises?

Did implementation of Dayforce go as expected?

I wasn't involved with the implementation phase

Would you buy Dayforce again?

Other Software Used

Adobe Acrobat, Microsoft Teams, Microsoft 365

Likelihood to Recommend

I like the payroll quick entry aspect where you can list check adjustments quickly and efficiently. This is super helpful when processing large payrolls. I do not like how there are issues and it takes them long to respond. A customer service chat where instant answers are possible would be helpful and useful.

Dayforce Feature Ratings

Comments

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DF