Invaluable tool for journalists
November 16, 2020

Invaluable tool for journalists

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chartbeat

It is used by a select group of editors to monitor traffic on our stories and to test different headlines for stories. I check it constantly to see how the headlines I write are performing on the site—both the number of concurrent visitors, the total number of clicks, and the time spent on each story. It's all really helpful information for me.

Pros

  • Provide real-time data on individual stories.
  • Ease of use: the app works well.
  • The web page feature that ranks how each story is performing is terrific.
  • I also like that you can see which sources are driving traffic—Google, Twitter, Drudge, etc.
  • Love the headline test feature; it's my replacement for sports during the pandemic.

Cons

  • I'd love to be able to do the headline tests and check how they're performing on the phone app, can only do that on the computer.
The ability to see how an individual story is performing with readers in real-time is tremendously valuable. Headlines make the difference between a story that gets huge engagement or one that is ignored. This is super important because reporters and editors often spend days on stories and want a lot of readers to see their work. We can adapt quickly if a particular headline isn't clicking.
It's very easy to use on the phone and computer. I wish I could perform headline tests on the phone/tablet app and see the results there, rather than having to log on to the computer. But that's a relatively minor complaint.
None
I'm not the person who deals with Chartbeat support, but I know that issues that have come up rarely (about signing in) have been resolved quickly.

Do you think Chartbeat delivers good value for the price?

Not sure

Are you happy with Chartbeat's feature set?

Yes

Did Chartbeat live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chartbeat go as expected?

I wasn't involved with the implementation phase

Would you buy Chartbeat again?

Yes

It's become an essential tool for me as an editor; I can't think of any downside to the product.

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